Frequently asked questions

Book online in a couple of minutes: enter your journey, choose a vehicle and add your details. You can also call us on 01282 500335 (Manchester 0161 669 4411) or message us on WhatsApp, round the clock.

Online bookings are checked by our office and confirmed by email, usually within a few hours. If we can’t take your booking, you won’t be charged, or we’ll refund you in full.

Online bookings need a few hours’ notice. For a last-minute journey, call us and we’ll do our best to help.

Yes. Choose “Return” on the booking form and add your return date and time. Both journeys are on one booking.

Yes. Press “+ Stop” under the pick-up address to add up to five stops, for example to collect friends or family on the way to the airport.

We’re based in Nelson and cover Lancashire, Greater Manchester, Merseyside, Cheshire, the Yorkshire border and beyond, and we take you to any UK airport. See our locations page for every town we cover.

Give us your flight number when you book and we track your flight at no extra charge. If it lands early or late, your pick-up moves with it.

For international flights you get 60 minutes of free waiting from landing, and 30 minutes for domestic flights and train stations. On a standard A to B transfer there are 20 minutes free from the agreed pick-up time. Waiting after that is charged as set out in our terms and conditions.

Add Meet & Greet when you book and your driver will wait for you in the arrivals hall, then walk you to the vehicle and help with your luggage.

Every UK airport, including Manchester, Liverpool John Lennon, Leeds Bradford, Birmingham, Heathrow, Gatwick, Stansted and Luton, plus seaports and train stations.

From saloons and estates to executive cars, MPVs and minibuses, with seats for 1 to 24 passengers. The booking form shows how many passengers and suitcases each vehicle takes, along with its price.

Tell us how many large suitcases you have when you book and we’ll only show vehicles with room for them. Extra or bulky luggage not mentioned when booking may cost extra.

Yes. Add the seats you need when you book and choose the right type for each child: baby seats, child seats and booster seats. You can bring your own instead, and we’ll store it for your return journey at no extra charge.

Yes. A child of any age counts as one passenger, so please include them in your passenger numbers.

Please tell us when you book. Animals need to be agreed in advance and travel in a closed, suitable carrier.

Pay online by card when you book (including Apple Pay and Google Pay), pay your driver by card on the day, or pay your driver in cash.

No. The price you see when you book is the price for your journey, vehicle and extras. Only extra waiting or luggage you didn’t tell us about can add to it.

Yes. Tick “Add a business or billing address” when you book and we’ll use it on your invoice. We can also put several journeys on one invoice.

Call us on 01282 500335 or email info@travlxl.co.uk. Transfers can be cancelled free of charge up to one hour before the pick-up time. Hourly bookings can be cancelled free up to 24 hours before.

Yes. TRAVL XL is a licensed private hire operator (Pendle Borough Council PHO0003), with over 20 years of experience.

Experienced, insured, English-speaking professionals who are handpicked and DBS checked.

Yes. We run round the clock, 365 days a year.